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Order Cancellation Policy

HomeOrder Cancellation Policy

Last Updated: [01-08-2023]

This Order Cancellation Policy outlines the terms and conditions under which frogfit (“we,” “our,” or “us”) accepts order cancellations for products and services purchased through frogfit.shop . This policy applies to all products and services offered by frogfit.

Cancellation Eligibility

  1. Digital Products and Services: We offer personalized training courses, which are considered digital products and services. Orders for these products can be canceled under specific conditions.
  2. Cancellation Before Access: You can request to cancel your order for a personalized training course before you access the course content. Once you’ve accessed or started the course content, the order cannot be canceled, and our refund policy will apply.

Requesting Order Cancellation

To request an order cancellation, you must submit a cancellation request within [specific time frame, e.g., 24 hours] from the date of purchase. To initiate a cancellation request, please contact our customer support team at [your contact email]. Please include your order details and a brief explanation for your cancellation request.

Cancellation Process

  1. We will review your cancellation request and the provided details.
  2. If your cancellation request is approved and meets the eligibility criteria, we will process the cancellation within [specific time frame, e.g., 3 business days].
  3. If applicable, any charges associated with the canceled order will be refunded using the original payment method used for the purchase.

Non-Cancelable Items

Certain items are non-cancelable, including:

  • Orders with Course Access: Orders for personalized training courses that have been accessed or started by the user.
  • Services Already Rendered: If services related to the course have already been rendered or provided to you.

Contact Us: support@frogfit.shop